REVIEW COPY — Module 3, Lesson 2: Knowing Your Tools and Resources — Komatsu Parts L50 Course
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Knowing Your Tools & Resources

In the last lesson, you learned that every transaction comes down to four questions. Your ability to answer those questions quickly and accurately depends on how well you know your tools. Komatsu provides well-developed platforms and resources designed to help you find the right part, verify it's correct for the machine, and give your customer the information they need to make a decision.

This lesson gives you a high-level overview of those tools so you know what's available and when to reach for each one.

Your Parts Research and Ordering Platforms

These are the platforms you'll use daily to look up parts, verify fitment, check pricing, and place orders. Each one serves a specific purpose, and knowing when to use which tool is part of what makes you fast and accurate at the counter.

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Komatsu Global Portal

The Komatsu Global Portal (KGP) is an integrated platform used by Komatsu employees, subsidiaries, distributors, and customers to access a variety of tools, applications, and resources. It functions as a centralized hub for document management, collaboration, and communication across Komatsu's global operations.

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Komatsu Parts Portal

Komatsu Parts Portal (KPP) is Komatsu's one‑stop portal that allows distributors to check availability, place and manage orders, track status, and communicate directly with Komatsu in real time.

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MyKomatsu

MyKomatsu is a centralized digital platform that brings together fleet insights, Smart Construction solutions, training and support tools in one simple, seamless experience. Designed for mixed fleets, it turns data into actionable insights while supporting your daily operations.

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SBOM

Komatsu's SBOM platform is a digital parts book detailing all serviceable parts on Komatsu machines. Serialized information provides accurate information on your customer's machine configuration as it left the factory floor. It is further enriched by aftermarket and periodic maintenance lists to provide a guide on when and what to service during regular operation.

SBOM also allows you to create carts and export built carts into purchasing systems to place orders. This is also where you can view potential mates and relates as you're looking at a specific part in the parts list, something we'll cover in detail in the next lesson.

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Komatsu Academy

Komatsu Academy is Komatsu's learning system where employees and dealers go to learn everything about Komatsu: products, systems, parts, sales, and technical skills. Komatsu Academy delivers training, certifications, and learning paths across the Komatsu ecosystem, helping to scale workforce development, improve performance, and ensure consistent, high-quality knowledge across all roles.

Test Your Komatsu Platforms Knowledge

Select a scenario, then select the platform you'd use to handle it.

SBOM: You need to look up the exact filters for a 500-hour service on a PC210LC-11 by serial number.
KPP: You need to check the delivery status of a parts order placed earlier this week.
KGP: You want to review a PARTnership Bulletin that was referenced in a team meeting.
Komatsu Academy: You want to learn how to use the MyKomatsu platform.
MyKomatsu: A fleet customer asks about telematics data for a machine that's been running hot.

Staying Current: Komatsu Parts Community

Your tools help you find parts and place orders. But the parts landscape changes often: new products, updated compatibility, pricing adjustments, promotions. The Komatsu Parts Community, located on the Komatsu Global Portal, is your central hub for staying current.

The Parts Community gives you access to:

  • Commodity-specific updates and look-up tools
  • Komatsu Marketing Programs
  • Ripley Policy Documents
  • Training opportunities and announcements
  • Many other resources to support you in your role

When programs change, pricing adjusts, or new policies take effect, Komatsu communicates those changes through a Parts Program and Policy Letter. These letters are your official notification of anything that affects how you price, sell, or support parts at the counter.

When You Need Help: Your Support Network

Even experienced PCRs run into situations where they need support: a part that's hard to identify, a shipping question, a technical spec that isn't in the catalog. Komatsu has specific contacts for different types of questions, and knowing who to contact saves you time.

  • Your Dealership Network: Always start with your lead parts role at your dealership: your Parts Manager, Parts & Service Manager, etc. Most of your questions can likely be answered by someone sitting nearby. If you can't get it resolved by tapping into your internal knowledge pool, then it's time to cast your net wider:
  • Ripley Customer Service: Your main contact for  parts shipping information, inventory status, current pricing, estimated delivery dates, rebates, and credits. You can learn all about your Ripley support system in the next level Ripley toolbox course here in Komatsu Academy.
  • Product Support: Each commodity has dedicated support for part setup, product training, promotions, and marketing programs. When you need expertise on a specific product category, this is your resource.
  • Parts Technical Support: Contact for parts-specific technical questions: size, dimensions, weight, specifications. When the catalog doesn't have the detailed specs your customer needs, Parts Technical Support can help.

Knowing these contacts and reaching out when you need to isn't a sign that you don't know your job. It's how you make sure your customer gets the right answer instead of a guess.

Online Parts Ordering: Serving Customers Beyond Your Counter

You and your customers also have access to MyKomatsu which extend your dealership's reach: customers can build shopping carts that you can review before finalizing their order for them, save parts lists and check part availability without tying up a phone line.

This doesn't replace what you do. It handles the most straightforward, routine transactions so you can focus your expertise where it matters most: complex lookups, machine-specific fitment questions, and the kind of consultative service that builds loyalty.

Think & Reveal

Think about this situation:

A customer calls and says, "I need the filters for a 500-hour service on my PC360LC-11. What's it going to cost me and how fast can you get them?"

Consider:

  1. You need to answer all four questions for this customer. Which tools would you reach for, and in what order?

Start with SBOM. The customer gave you a machine model, so you need to look up the specific filters for a PC360LC-11 500-hour service by model and serial number to make sure you're pulling the right parts for their exact configuration.

Then move to Parts Portal or MyKomatsu to check availability, pricing, and delivery options. With these tools, you can answer all four questions: what parts they need, what they cost, whether they're in stock or need to be ordered, and how quickly they can get them.

If anything is backordered or you need a shipping estimate, Ripley Customer Service can give you a more precise delivery window.

Knowing your tools is what makes you accurate and fast. In the next lesson, we'll look at how you use that speed to serve your customer beyond the immediate request through mates and relates.