Parts L50 Course overview
Approximate time to complete the course: ~ 1.5 hours.
Learning outcomes
By the end of the course, you will be able to:
- Understand how a Komatsu dealership operates as a business: how revenue flows, how departments depend on each other, and where your role fits in that system
- Know how to use Komatsu's tools, resources, and support infrastructure to serve your customers quickly and accurately
- Communicate professionally across every channel (phone, email, text, and in person) with habits that build confidence in the people you work with
- Apply customer relationship practices that turn individual transactions into long-term loyalty
- Take ownership of your professional reputation and understand how consistent, intentional habits make you the reason customers come back
Assessments
Final quiz
A final quiz, which includes material from the module(s), must be completed at the very end of this course after going through all the content. You will need a score of 80% or higher on the final quiz to pass the course successfully. You will have two attempts to complete the quiz. The quiz will be visible after you have looked at all the content in the module(s).