Komatsu Parts L50 Course

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Course

• Introduction

Module 1: The Dealership Ecosystem & Where You Fit

• Lesson 1: How a Dealership Makes Money
• Lesson 2: How Departments Work Together

Module 2: Role of a PCR

• Lesson 1: The Parts Department
• Lesson 2: What Makes You Valuable
• Lesson 3: The Purpose of Your Role

Module 3: Selling Parts

• Lesson 1: How a PCR Generates Revenue
• Lesson 2: Knowing Your Tools and Resources
• Lesson 3: Mates and Relates
• Lesson 4: Referring to Your PSSR

Module 4: How You Support Your Customer

• Lesson 1: Following Up with Your Customer
• Lesson 2: Knowing Your Customer
• Lesson 3: Be the Easy Button

Module 5: Communication

• Lesson 1: Answering Phone Calls, Emails, and Texts
• Lesson 2: Greeting Customers In Person
• Lesson 3: Listen Before You Act
• Lesson 4: Close the Loop
• Lesson 5: Urgency at the Parts Counter

Module 6: Professionalism & Personal Brand

• Lesson 1: What Is Your Personal Brand?
• Lesson 2: Organizing Yourself for Consistency
• Lesson 3: Trust Is Built in the Small Moments
• Lesson 4: The Depth Behind You
• Lesson 5: You Are the Differentiator

Course

• Conclusion